Cancellation Policy

Zenova Med Spa – Cancellation & Charity Policy

At Zenova Med Spa, we understand that life can be unpredictable. However, when appointments are missed or canceled without adequate notice, valuable treatment time is lost that could have been offered to another client.

To keep our scheduling fair and efficient, we require at least 24 hours’ notice for any cancellations or appointment changes.

Cancellation Fee

Appointments canceled or rescheduled less than 24 hours in advance, or missed entirely without notice, will incur a $29 cancellation fee.
The fee will be charged to the card on file or collected before your next appointment.
This fee helps offset the administrative and staffing costs associated with preparing for your visit.

Giving Back to Our Community

We believe in turning inconvenience into kindness.
50% of all collected cancellation fees are donated annually to local charitable organizations supporting health, wellness, and community improvement initiatives.
A summary of donations will be shared at the end of each calendar year to ensure transparency.

Acknowledgment

By booking an appointment, you acknowledge and agree to this cancellation and charity policy.
Your cooperation helps us serve our clients more efficiently — and helps support those in need within our community.